batbat's Privacy Policy
This document explains with full transparency how your personal information is collected, stored, used, and protected.
This privacy policy ("Policy") applies to users of the batbat platform and all its services. When you visit, register, or use any service on the batbat website batbat.cam, you are considered to have agreed to the terms of this Policy. We take the privacy of your personal information very seriously and are committed to handling it responsibly at all times.
1 What information we collect
To keep your experience on batbat safe, fair, and personalized, we collect the types of information listed below:
1.1 Information you provide directly
When you create an account, fill out a form, or contact us, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment-related information (such as the last few digits of your bKash, Nagad, or Rocket account number)
- Documents required for identity verification (where applicable)
1.2 Automatically collected information
When you use our platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Time of site access, page visits, and click patterns
- Information collected through cookies and similar tracking technologies
- Login session information and transaction history
1.3 Information received from third parties
We may receive limited information from trusted third-party service providers for the purposes of identity verification, fraud prevention, and payment processing.
2 How we use your information
Information collected from you is used only for the following legitimate purposes:
- Creating, managing, and verifying your account
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming services, bonuses, and promotional offers
- Verifying your identity and preventing access by minors
- Detecting and preventing fraud, money laundering, and other illegal activities
- Providing customer service and technical support
- Conducting analysis to improve the quality of our services
- Meeting legal obligations
- Sending promotional communications with your consent
3 Information sharing and disclosure
Your personal information may be shared only in the following circumstances and with specific parties:
3.1 Service provider partners
With trusted partner organizations that provide payment processing, identity verification, and gaming technology — who adhere to security standards consistent with our privacy policy.
3.2 For legal requirements
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law.
3.3 For protection of the organization
Information may be used or shared as needed to detect fraud, prevent money laundering, and take action against misuse or illegal activities.
3.4 In business restructuring
In the event of a company merger, acquisition, or asset transfer, information may be disclosed to the relevant party on a limited basis — provided that party is also bound by the obligations of this policy.
4 Cookies and tracking technologies
batbat uses cookies and similar technologies to improve the functionality of our platform and personalize the user experience.
4.1 Types of cookies
- Essential cookies: The core functions of the site cannot operate without these — login sessions, security verification, and so on.
- Performance cookies: Help analyze how well the site is working.
- Preference cookies: Remember your language and display preferences.
- Analytics cookies: Collect anonymous data to understand usage patterns on our platform.
4.2 Cookie controls
You can reject cookies at any time by changing your browser settings. However, disabling essential cookies may cause some of our services to not function properly.
5 Data protection and security measures
To protect your information, we apply industry-standard technical and organizational measures:
- SSL encryption: All data transmissions are secured with SSL/TLS technology.
- Data encryption: Stored sensitive information is kept in encrypted format.
- Access controls: Only authorized staff can access specific information.
- Regular security testing: Our systems are regularly verified through security audits.
- Firewall and intrusion detection: Active protection measures against unauthorized access.
- Payment security: Transactions through bKash, Nagad, and Rocket are processed through their own encrypted channels.
6 Data retention and deletion
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
6.1 Active accounts
While your account is active, we retain your profile, transaction history, and gaming data. This information is necessary for your use of the service and for resolving disputes.
6.2 After account closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for regulatory and legal compliance. Once the designated retention period ends, the information is securely deleted.
6.3 Data deletion requests
You may contact us to request the deletion of your information. However, we may be obligated to retain certain information for a specified period due to legal requirements.
7 Your rights and choices
As a user of the batbat platform, you have the following rights:
- Right to access: You may request a copy of your personal information stored with us.
- Right to correction: You may ask us to correct inaccurate or incomplete information.
- Right to deletion: You may request deletion of your information under certain circumstances.
- Right to restrict processing: You may request that the scope of processing of your information be limited.
- Right to opt out of marketing communications: You may stop receiving promotional emails or messages.
- Right to lodge a complaint: You may submit any complaint about how your information is handled directly to us.
To exercise these rights, contact our support team via live chat or email.
8 Privacy protection for minors
batbat's services are intended only for those aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close their account and delete any information collected.
9 Data transfer and storage
Your personal information is stored in secure data centers. In some cases, information may be transferred to a different geographical location for operational needs. In such transfers, we ensure that the receiving party provides the same level of security and privacy protection. All data transfers are conducted through encrypted channels.
10 Third-party services
We work with various third-party service providers for game software, payment gateways, and other technical services on our platform. These services may have their own privacy policies, for which we are not responsible. However, we only work with providers who maintain high standards of security and privacy protection.
Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other game providers operate under their own licenses and follow their own data policies.
11 Changes to the privacy policy
batbat reserves the right to update or amend this privacy policy at any time. In the event of changes:
- The new revision date will be noted on this page.
- You may be notified of significant changes via email or through your account.
- If you continue to use the platform after changes have been made, you will be considered to have agreed to the new policy.
We advise you to visit this page regularly so you remain informed about the latest policy.
Have any questions about privacy?
Our data protection team is always here for you. Contact us for any information-related requests or complaints.